Help/FAQ’s

Scroll down to view our FAQ’s. If your question isn’t answered by them, feel free to send us an email to support@entspay.com and we will try to answer you as quickly as possible. Please note that we are only involved with the payments and ticketing side of events, so if your query is in relation to more general details of an event you should contact the organiser of that event directly.

If you have a more general query about how EntsPay works or would like to find out more about using EntsPay, please contact our coordinator for your university/college. Click here for contact details.

Payment FAQ’s

How can I – ?

purchase a ticket?
purchase multiple tickets?
get a receipt?
collect/print a ticket?
view/check what tickets I have bought?
change a ticket for a different type?
change a ticket to a different show?
transfer a ticket to another person?
cancel a ticket and get a refund?

What should I do if – ?

my card is being declined?
I have lost or didn’t receive my receipt?
I have been charged incorrectly?
I can’t bring my University/College ID card with me?
my college’s ID card is not supported, or if I am not a student?
an event is cancelled?

Online Payment

Is it safe to make a payment through EntsPay?
What payment methods can I use?
Why is my card being declined?
What is the admin fee?

ID Ticketing

What is ID ticketing?
What ID types can I use?

Not the question you’re looking for? Send us your question and we’ll shortly reply by email.

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How can I – ?

How can I purchase a ticket?

Go to our homepage and scroll down to see any upcoming events, then click on “Buy Tickets” under the event you wish to buy tickets for. When you have reached the page for the event, read the details carefully to ensure that you are eligible to attend, then follow the instructions given and fill in the required fields. You can pay using a Visa, MasterCard or American Express credit or debit card.

When you complete the payment, you should get a message telling you that the payment was successful, and should receive a receipt by email immediately. Your university/college ID card is your ticket, so you must bring this with you to the event to gain access. There is no need to print or collect any ticket.

If the event is open to anyone, and you do not have a supported ID type, select the appropriate option and we will send you a ticket by email. Simply print off this ticket and bring it along with you to the event.

How can I purchase multiple tickets?

For most events, you will have the option to purchase several tickets under a single student/staff ID number. This is to allow you to bring someone along with you. Once you are eligible to attend an event, the other person does not need to be eligible, but must attend the event with you. If you are only given the option to purchase one ticket, then this means that each person must be eligible in their own right to attend and must purchase their ticket individually.

If you wish to purchase tickets for a group, please send us an email to support@entspay.com .

How can I get a receipt?

You will be sent a receipt by email automatically when you purchase a ticket. If for some reason you do not receive a receipt, or have lost it, you can request a duplicate receipt by filling out the form below. Please note that duplicate receipts will not be sent instantly and it may take a few hours before you receive them by email.

Name*

Email*

What event would you like us to re-send receipts for?*

How can I collect/print a ticket?

Don’t worry, if you provided your student/staff ID number, you don’t have to! Your university/college ID card is your ticket, so just bring this along with you and present it at the entrance to the event.

If for some reason you can’t bring your university/college ID card with you, just bring a copy of your email receipt, as well as a recognised form of photo ID. For certain events which are strictly only open to students from a certain university/college, you should also bring proof of enrolment to prove that you are eligible to attend the event.

If the event is open to anyone, and you do not have a supported ID type, we will send you a ticket by email. Simply print off this ticket and bring it along with you.

How can I view/check what tickets I have bought?

Click the button below to view/check what tickets you have purchased through EntsPay.

View/Check Tickets

How can I change a ticket for a different type?

Click the button below and fill out the form to request a change to a different ticket type. Please note that there is no guarantee that we will be able to change your ticket, as this will depend on availability.

Change Ticket Type

How can I change a ticket to a different show?

Click the button below and fill out the form to request a change to a different show. Please note that there is no guarantee that we will be able to change your ticket, as this will depend on availability.

Change Show

How can I transfer a ticket to another person?

If your ticket is linked to your university/college ID card, then just click the button below and fill out the form to request a transfer to another person. Please note that tickets may only be transferred in accordance with the transfer policy in our Terms and Conditions of Payment, which you agreed to when making your original payment.

If you have a printed or email PDF ticket instead, then you can simply give this ticket to another person to use. There is no need to notify us to transfer printed or email PDF tickets.

Transfer Ticket

How can I cancel a ticket and get a refund?

Click the button below and fill out the form to cancel your ticket and request a refund. Please note that refunds will only be issued in accordance with the refund policy in our Terms and Conditions of Payment.

Requests made less than two days before an event or after ticket sales have closed will generally not be accepted, in order to provide event organisers with certainty in relation to attendance numbers and ticket revenue. Please consider transferring your ticket to another person instead (see previous question above).

Request Refund

What should I do if – ?

What should I do if my card is being declined?

Check that the card number and CVC (security code) number are correct. Also check that there are enough funds available in your account to pay for the transaction. Please note that the amount of funds displayed in your account may be different to the amount available, as there can be payments which have not yet been fully processed.

If you are having any problems trying to use your card, please send us an email to support@entspay.com and we will try to help you out. Unfortunately, in many cases banks do not provide us with much information, so you may have to contact your bank directly to find out why they declined the card.

What should I do if I have lost or didn’t receive my receipt?

Just fill out the form below and we can resend your receipts to you. Please note that these duplicate receipts will not be sent instantly and may take a few hours to receive.

Name*

Email*

What event would you like us to re-send receipts for?*

What should I do if I have been charged incorrectly?

Please send us an email to support@entspay.com and we will check this out for you.

What should I do if I can’t bring my University/College ID card with me?

Don’t worry, if for some reason you can’t bring your University/College ID card with you, just bring a copy of your email receipt, as well as a recognised form of photo ID. For most events, this will be sufficient to gain access.

For certain events which are strictly only open to students from a certain university/college, you must also bring proof of enrolment with you to prove that you are eligible to attend the event. If you have any queries, feel free to send us an email to support@entspay.com and we will try to help you out.

What should I do if my college’s ID card is not supported, or if I am not a student?

We currently support UCD Student, Staff & Campus UCards, and student ID cards from DCU, NCI, NUIG, Trinity, UCC & WIT. For events which are only open to students from any of these universities, you must have a supported ID type to be eligible to attend.

For events which are open to anyone, you are not required to have a supported ID type. Just select the appropriate option when purchasing your ticket, and we will send you a ticket by email instead. Simply print off this ticket and bring it along with you to the event to gain access.

What should I do if an event is cancelled?

If an event has to be cancelled for any reason, we will contact you by email to advise you of refund details. We can provide full refunds to all people who purchased a ticket, however to do this we are dependent on the event organiser returning to us any payments which we have passed onto them. Please check the Refund Policy in our Terms and Conditions of Payment for full details.

Online Payment

Is it safe to make a payment through EntsPay?

Yes. We use Stripe and Allied Irish Banks (AIB) to process all payments. Stripe is one of the worlds largest and most trusted payment service providers, and is used by thousands of small and large companies, including Apple, Facebook, Twitter and Alibaba. Stripe verifies the identity of all account holders (including ourselves) through government issued documents before transferring any payments. Our site uses an encrypted HTTPS connection, secured by a COMODO SSL certificate, to connect you to Stripes system. Stripe processes all payments securely and is certified to PCI Service Provider Level 1 to hold sensitive card details. We do not hold or have any access to your full card details.

Your payment is protected by the card networks, and in the event that we fail to provide the service we have promised, for any reason, you are entitled to a full refund of your payment. Refunds are issued directly by our payment service provider, Stripe, and it is up to Stripe and not you to recover the cost from us. As stated by Stripe (under paragraph 4), “If a business becomes insolvent and fails to deliver goods or services it has already sold, Stripe loses money: the business’s customer can initiate a chargeback and Stripe covers the loss.”

If you have any concerns with using EntsPay, please feel free to get in touch by sending us an email to support@entspay.com and we will try our best to address any concerns you may have.

What payment methods can I use?

We currently accept payments made through Visa, Visa Debit, MasterCard, Debit MasterCard and American Express. We also plan to accept Apple Pay, Android Pay, Amex Express Checkout, Bitcoin and Alipay in the near future.

Why is my card being declined?

The most common reason for a card to be declined is because of an incorrect card or CVC (security code) number. Another common reason is that there is not enough funds available in your account. Please note that the amount of funds displayed in your account may be different to the amount available, as there can be payments which have not yet been fully processed.

If you are having any problems trying to use your card, please send us an email to support@entspay.com and we will try to help you out. Unfortunately, in many cases banks do not provide us with much information, so you may have to contact your bank directly to find out why they declined the card.

What is the admin fee?

The admin fee is a small charge applied to each payment made using EntsPay. The admin fee is added to the price of your ticket and is always displayed to you when purchasing a ticket. The admin fee covers the cost of card processing fees, bank transaction fees and our own staff costs. As we are a student-run service and not a profit-driven business, our admin fees are significantly lower than similar services such as Eventbrite or Ticketmaster.

ID Ticketing

What is ID ticketing?

ID ticketing is using your university/college ID card as your ticket. When you purchase a ticket through EntsPay, you will be asked to enter your student/staff ID number. You can then simply bring your university/college ID card with you to the event and we can scan it at the entrance to check your ticket. This means that there is no need to collect a ticket or print one off.

What ID types can I use?

We currently support UCD Student, Staff & Campus UCards, and student ID cards from DCU, NCI, NUIG, Trinity, UCC & WIT. More ID types will be added in the near future as we carry out testing on them.

For events which are open to anyone, if you do not have a supported ID type we will send you a printable ticket by email instead.